Dyserv, Inc

Frequently Asked Questions
This page contains important information pertaining to your billing. PLEASE KEEP THIS HANDY AND REFER TO IT PRIOR TO CALLING THE OFFICE. Following these instructions will keep the cost of providing services down by eliminating excess phone calls. Please remember, WE DO NOT ISSUE ANY MONIES OUT OF THIS OFFICE. The Ohio Department of Jobs and Family Services(ODJFS) is solely responsible for your remittance. We submit information only. Please have your provider number ready for all inquiries, both to us and to the ODJFS. NOTE: The green summary sheet you receive from us is a copy of what we submitted to the ODJFS and is in no way a guarantee of payment.
Who do I call to verify that you have received my fax? This is HIGHLY RECOMMENDED! You may contact our office and ask whoever answers the phone.
How will I know what was submitted for payment? Non-IP(Home Health) providers will receive a weekly printout from our office for each claim you submit (if you do not currently receive reports, and would like to, please contact our office). IP providers are encouraged to call the ODJFS VRU to check payments. Please be sure that the totals are equal to what you submitted. If there is a discrepancy, please check to see if you have an “Error” page. If you do, please make the correction on the green sheet and return it to our office or resubmit the claim. If you do not have an “Error” page, please resubmit the claim(s).
What do I do if the amount being paid to me is not equal to the amount that is on the green summary sheet from your office? You may contact the ODJFS to check on any discrepancies. If an ENTIRE claim, or claims, were COMPLETELY denied, please find out what the error is and resubmit the claim(s) to our office. If only partial payment is being issued, we will need to have a copy of the Remittance Advice (this will come on Friday or Saturday after payment is deposited in your account). NOTE: If an adjustment is submitted, it take 2 to 6 months for corrections to be made. If it is a simple rebill, you will receive payment on the next cycle. Please be EXTREMELY cautious when completing your billing form(s) to avoid adjustments.